Refund policy

UNFORTUNATELY, WE DO NOT OFFER REFUNDS BUT WE CAN DO EXCHANGES! 

If you are happy with your purchase, you may exchange it with something you do like. All exchanges must be postmarked within fourteen (7-14) days of the purchase date. All exchanged items must be in new and unused condition.

Please email customer service at ambiencebyjanae@gmail.com to submit a return. Send your packages to:

Ambience By Janae'

2006 Karl Drive  

Warner Robins, GA 31088

Please note, you will be responsible for all return shipping charges. We recommend that you use a trackable method to mail your return. 

After receiving your exchange and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your exchange has been processed and shipped.

For defective and/or damaged products, please contact us ambiencebyjanae@gmail.com or

478-542-4012